Shipping policy

Shipping Fees

Shipping fees are non-refundable. If you refuse a shipment, you will be responsible for:

  • The original shipping charges, and
  • The cost of returning the package to us.

These amounts will be deducted from any refund.

Delivered but Not Received

If your tracking information shows your package as delivered but you have not received it:

  • You must contact the delivery carrier directly to resolve the issue.
  • We do not accept responsibility or issue refunds or credits for packages the carrier confirms as delivered.

Order Cancellation Policy

Orders are processed immediately after purchase.

  • If canceled after shipment: 15% cancellation fee, plus a $1.50 processing fee, plus shipping and handling costs.

Digital Products

Digital products are non-returnable and non-refundable. Once delivered, digital files remain in your possession and cannot be retrieved.

Shipping for Returns and Exchanges

  • You are responsible for paying your own return shipping costs.
  • Shipping costs are non-refundable.
  • If you receive a refund, the return shipping cost will be deducted.
  • Delivery times for exchanges vary by destination.
  • For items over $75, use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of returned items.

Unused Discount Codes

Discount codes must be applied at the time of purchase. We cannot issue refunds, price adjustments, or retroactive discounts for unused codes. Orders process instantly and pricing is locked upon checkout. This policy ensures fairness for all customers and prevents disruption to automated fulfilment.

This Shipping Policy describes how davidviergutz.com (the “Site,” “we,” “us,” or “our”) processes, ships, and tracks orders. By placing an order, you agree to the terms below.

Contact

If you have questions or concerns regarding your shipment, please contact us via email to zoe@zoerouth.com or by mail at:

Zoë Routh, U604, 61 Shortland Esplanade, Newcastle, NSW, 2300, Australia.

Processing & Shipping Times

We use multiple carriers to deliver packages within Australia and internationally.

  • Letters: Ship within 1–3 business days of your order date.
  • All other products: Ship within 3–5 business days after payment is verified and processed (excluding weekends and holidays).

When your order ships, you will receive an email or SMS notification containing the shipping carrier and tracking number.

Carriers

We primarily ship via Australia Post, FedEx, and DHL. We reserve the right to select the carrier that best fits our shipping needs at the time of fulfilment.

Shipping Address Requirements

  • Please ensure your shipping information is complete and accurate, including correct abbreviations.
  • We are not responsible for packages delayed or lost due to incorrect or incomplete shipping information.
  • Australia Post requires you provide your email address and mobile phone number in case we need to contact you regarding your order.

Undeliverable Packages

If a package is returned to us as non-deliverable, we will issue a store credit in the form of an E-Gift Card for the net price of your item(s), minus the original shipping charge.

International Orders

  • Delivery times vary by destination.
  • We ship via Australia Post, FedEx, and DHL.
  • Shipping rates vary based on location and weight; the exact cost is shown at checkout.
  • All prices on our site are in AUD. Currency conversion is handled by your bank.
  • All applicable customs fees, taxes, and duties are the sole responsibility of the customer.
  • Customs authorities require us to state the value of your order on the package.

Shipping Costs

Shipping costs are calculated based on product weight, shipping method, and distance from our warehouse. The exact cost for your order is shown at checkout before you complete your purchase.

Tracking

Tracking information is provided in the automated order confirmation email sent to the email address on file

Shipping Fees

  • Shipping fees are non-refundable.
  • If you refuse a shipment, you will be responsible for the original shipping charge plus the cost of returning the package to us. These amounts will be deducted from any credit issued.

Delivered But Not Received

If your tracking information shows “Delivered” but you have not received your package:

  • You must contact the delivery carrier directly to resolve the issue.
  • We do not accept responsibility or issue refunds for packages the carrier confirms as delivered.

Changes

We may update this Returns Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.